Conquestador Casino Data Protection

At Conquestador Online Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit and use our website at conquestador.com. By creating an account or using our services, you agree to the practices described in this document. We encourage you to read it carefully before registering or providing us with any personal information.

Who We Are

Here at ConquestadorOnline Casino, we operate under the legal entity Cavolo Boss Limitada, registration number 3-102-899055, Ofident Building, Office 3, Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica. We hold a valid gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence No. ALSI-082404002-FI1), as well as licence number MGA/B2C/394/2017. Our payment processing services are managed by Stormelon LTD., a company registered in the Republic of Cyprus, with its principal office at Griva Digeni 81, Marinos Court, 3rd floor, flat/office 301, 6043, Larnaca, Cyprus (reg. No: HE473373), acting as an authorised agent on behalf of its parent company, Cavolo Boss.

Information We Collect

When you use our Conquestador Online Casino platform, we may collect the following categories of personal data about you:

Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and account preferences
• Your chosen currency (USD or EUR) and preferred payment methods

Financial and Transaction Data

• Deposit and withdrawal history, including payment method details
• Information relating to deposit methods such as Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Jeton, Interac, Flexepin, Neosurf, AstroPay, Apple Pay, Bank transfer, Qiwi, and YandexMoney
• Withdrawal requests and processing records
• Details required for account verification at thresholds above 1,000 USD

Gaming Activity Data

• Game session records, bet history, and wagering activity across our casino, live casino, sportsbook, esports, and racing sections
• Bonus usage, including participation in our welcome bonus, free spins, tournaments, cashback, rebate, and loyalty programme activity
• Player level and achievement progress within our loyalty scheme

Technical and Device Data

• IP address, browser type, and device information
• Session duration, pages visited, and interaction patterns on our site
• Cookie identifiers and similar tracking technologies

How We Use Your Information

We at Conquestador Casino use the data we collect for a number of legitimate purposes. Your information helps us operate, improve, and personalise your experience on our platform. Specifically, we use your data to:

• Verify your identity and ensure compliance with our one-account-per-customer policy, which applies per household, address, shared computer, and shared IP address
• Process your deposits and withdrawals through our authorised payment partners
• Administer bonuses, free spins, promotions, and our loyalty programme, including the seven-level Player Levels scheme and the twenty-status loyalty ladder
• Detect and prevent fraudulent activity, bonus abuse, and violations of our terms and conditions
• Fulfil our legal obligations under applicable gaming and anti-money-laundering regulations
• Send you communications relevant to your account, including bonus activations announced by email
• Improve our 4,000+ game library and overall site performance based on usage data
• Provide customer support via live chat and at support@conquestador.com

Legal Basis for Processing

Our Conquestador Online Casino team processes your personal data on the following legal grounds:

• Contractual necessity – processing required to fulfil our obligations to you as an account holder
• Legal obligation – compliance with licensing requirements under our Anjouan and MGA licences
• Legitimate interests – fraud prevention, security monitoring, and service improvement
• Consent – where you have explicitly agreed to specific uses, such as marketing communications

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your experience, analyse usage patterns, and deliver relevant content. Cookies allow us to recognise you when you return to our site, remember your preferences, and ensure that features such as our conquestador login function smoothly. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary to operate our services. These include:

• Our payment processing partner, Stormelon LTD., and connected financial institutions
• Game providers such as Pragmatic Play, Evolution, Microgaming, Play'n GO, Nolimit City, Thunderkick, Red Tiger Gaming, BGaming, Hacksaw Gaming, Wazdan, Spribe, Playson, PG Soft, and RubyPlay, to the extent required for game delivery and technical verification
• Identity verification and KYC service providers
• Regulatory and law enforcement authorities, where we are legally required to disclose data
• Fraud prevention and anti-money-laundering agencies

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations. Financial records, identity documents, and gaming activity logs may be retained for extended periods to comply with anti-money-laundering legislation and our licensing conditions. When your data is no longer required, we will securely delete or anonymise it.

Your Rights

You have the following rights in relation to the personal data we hold about you:

• Right of access – you may request a copy of the personal data we hold about you
• Right to rectification – you may ask us to correct inaccurate or incomplete data
• Right to erasure – in certain circumstances, you may request that we delete your data
• Right to restriction – you may ask us to limit how we use your data
• Right to portability – you may request your data in a structured, machine-readable format
• Right to object – you may object to processing based on our legitimate interests

To exercise any of these rights, please contact us at support@conquestador.com. We will respond to your request within the timeframe required by applicable law.

Security Measures

We take the security of your personal data seriously. Our ConquestadorOnline Casino platform employs industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These include encryption of data in transit, secure server infrastructure, and internal access controls limiting who within our organisation can view your data. Despite these measures, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

Restricted Jurisdictions

We do not accept players from certain jurisdictions, and we do not process personal data for the purposes of providing gaming services to residents of restricted territories. For the avoidance of doubt, we do not permit USA players accessing our website. Players also warrant that they are not residents of restricted or disputed territories, including without limitation Crimea and the Democratic People's Republic of Korea. Attempts to access our platform from jurisdictions where online gaming is prohibited may result in immediate account termination.

Children and Minors

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has registered an account or provided us with personal data, we will take immediate steps to close the account and delete the information concerned. If you believe a minor has accessed our platform, please contact us at support@conquestador.com without delay.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at Conquestador Online Casino, please reach out to our support team. You can contact us at any time via live chat on our website or by emailing us at support@conquestador.com. Our support team is available 24/7 and operates exclusively in English.